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Privacy Policy

This Privacy Policy explains how Lord Swag ("we," "us," or "our") collects, uses, and safeguards your personal information when you visit our website (www.lordswag.com) (the "Site"). By using our Site, you agree to the terms of this policy. If you do not agree with these terms, please refrain from using our services.

We comply with all applicable Canadian Federal and Provincial privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring the responsible handling of your personal information.

Information We Collect

We collect personal information that you provide to us directly when you:

  • Place an order on our website

  • Create an account or subscribe for updates

  • Reach out via customer service or return forms

  • Participate in promotions, surveys, or feedback forms

The personal data we collect may include:

  • Contact Information: Name, email address, shipping and billing address, phone number

  • Payment Information: Credit or debit card details used for processing payments (we do not store your full payment details)

  • Order Information: Products purchased, order history, and shipping details

How we Use your Information

We use the information collected for various purposes, including:

  • Order Fulfillment: Processing your orders, shipping items to you, and confirming payment transactions.

  • Communication: Responding to inquiries, providing updates on your orders, and offering customer support.

  • Site Improvement: Enhancing your experience on our website and understanding how users interact with our services.

  • Marketing (if opted-in): Sending promotional materials, special offers, and newsletters. You can opt out of marketing communications at any time.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted third-party service providers who assist in the operation of our website and fulfillment of your orders (e.g., payment processors and shipping providers). These third parties are bound by confidentiality agreements and may only use your information to provide the agreed-upon services.

We may also disclose information if required by law or in response to valid legal processes (such as a subpoena or court order).

Cookies and Tracking Technologies

Our Site may use cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our website. They help us understand how users interact with our Site, such as which pages are most popular and how long visitors stay on certain pages.

You can disable cookies through your browser settings; however, please note that disabling cookies may affect the functionality of certain parts of our website.

Security of Your Information

We take reasonable measures to protect your personal information. We use secure technology to safeguard your data during transactions and store it in secured environments. Access to your information is restricted to authorized personnel only, and we regularly review our security measures.

Data Retention

We will retain your personal information only as long as necessary for the purposes outlined in this policy, including fulfilling legal obligations, resolving disputes, and enforcing our agreements.

Marketing Communications

By providing your email address, you consent to receiving marketing communications from Lord Swag. You may opt-out of receiving these communications at any time by following the unsubscribe link in the emails or contacting us directly.

Third-Party Links

Our Site may contain links to other websites or services that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing any personal information.

Analytics and Tracking

We may use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our Site. These tools collect information like the pages you visit, the time spent on our Site, and other usage statistics. This information helps us improve our website and user experience. You can opt-out of analytics tracking by adjusting your browser settings or using the tools provided by the analytics provider.

Children's Privacy

Lord Swag does not knowingly collect or solicit personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records. If you believe that we may have information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, operational, or business requirements. Any changes to this policy will be posted on this page, and the "Last Updated" date will be updated accordingly. We encourage you to periodically review this policy to stay informed about how we are protecting your personal data.

Your continued use of our Site following the posting of any changes to this Privacy Policy will signify your acceptance of those changes.

Acceptance of Our Privacy Policy

By using this Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue using our Site immediately. Your continued use of our Site constitutes your acceptance of this Privacy Policy and any future updates.

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